Terms and Conditions

• The products available on the AlexiaUlibarri.com website have the characteristics described on each product page.
• Some products are available in different colors and sizes.
• It is important to take into account that the actual color of the product may vary from the color shown on the screen.

• Products are available for sale while you are able to purchase.
• In the basics section there is availability in stock, in case the item is out of stock please contact us at the This email address is being protected from spambots. You need JavaScript enabled to view it. department, with a prompt response to your request.
• For specific situations such as modifications and extra sizes, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

• At the time of purchase, the delivery time will be confirmed with a period of 15 business days. If the product has a longer production time, the customer will be notified in the email with which the purchase was generated; Like the estimated delivery time is less.
• The client must verify the good condition of the package, which, on behalf of Alexia Ulibarri, will be carefully and appropriately placed in the packaging.
• Shipments within Mexico City and the Metropolitan area will be covered by Alexia Ulibarri, the tracking number will be notified to track the shipment.
• In international shipments, shipping costs will be covered by the customer.
• Shipping orders are generated on business days. In the case of Saturday, Sunday and/or holiday, they will be generated on the next business day.
• In the event that the customer provides incorrect shipping information, Alexia Ulibarri is not responsible for losses, delays and replacements of the product.

• To make changes and returns, the customer is asked to send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. to notify any clarification within 48 hours of receiving the product.
• In the event that the product purchased at Alexia Ulibarri is received in poor condition, notify the email This email address is being protected from spambots. You need JavaScript enabled to view it. within 48 hours after receiving the product. In order to make this claim, the customer must send detailed information and photographs about the conditions of the product. Upon receiving the data provided by the client, an appropriate investigation of the status of the product will be carried out by the Alexia Ulibarri logistics team in order to solve the problems with the product.
• Alexia Ulibarri will only cover the expense generated in the first shipment (only in cases within the Mexican Republic, in international cases read the section on delivery times and shipments), in case of changes, repairs and returns the client must cover the expenses subsequent shipping.

• To issue the invoice, the user must provide tax information and contact information, to whom the reference document must be issued.
• The client acknowledges and accepts that AlexiaUlibarri.com does not obtain personal information automatically, but requires that it be provided directly through the site.
• The data collected on the website will be treated with our privacy notice that is in the corresponding section.